Step by Step Supporting Independence LTD.
Data protection statement and privacy notice (Family members )
This statement explains how Step by Step Supporting Independence LTD handles and uses personal data we collect about service user’s family members.
We are committed to protecting your personal information and to being transparent about what information we hold.
Step by Step supporting independence LTD understands its obligations to you to help you understand how and why we process your personal data.
Why we hold your personal data
We are required to hold your personal data so that we can easily get in touch with you in an emergency, involve you in support decisions and provide you with key information.
Personal data held by Step by Step supporting independence LTD
The information we hold about you is information provided by yourself.
We will hold:
- Your name
- Your contact details (address and mobile and home phone numbers)
- Your date of birth
How your personal data is used by Step by Step Supporting Independence LTD.
- Contacting you in case of an emergency.
- Providing you with up to date information about our service.
- Contacting you to involve you in decisions/arrangement around service users care.
Communications to you may be sent by post or by telephone. Your personal home and mobile phone number will only be used by the management team and stored confidentially at the main office. If you have concerns or queries about any of these purposes, or how we communicate with you, please contact us at the address given below.
We will always respect a request by you to stop processing your personal data.
Your data is stored in Locked cupboards and password protected computers. It can only be accessed by the senior management team.
We will keep your personal data only as long as is necessary for the purpose(s) for which it was collected, and in accordance with our Data Protection Policy. Data will be securely destroyed when no longer required.
Within Step by Step, personal data, may be shared between members of the management team, but only those who legitimately need the information. Otherwise, Step by Step does not share data with any third party, except as required by law (i.e. in police investigations).
YOUR RIGHTS
| To be informed | This Privacy Notice provides the information you are entitled to receive |
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Access |
Please contact us if you would like confirmation that your data is being processed and access to your personal data. There is no charge for us providing you with this data and it will usually be provided within a month of the request (unless the request is unfounded or excessive). |
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Rectification |
Please inform us of any data which you would like rectified and we will usually respond within a month of the request. |
| Erasure | You may exercise your right to have your personal data erased in a number of circumstances (eg if the data is no longer necessary in relation to the purpose for which it was created or you withdraw your consent). Where possible we will comply with all such requests. |
| Restrict processing | You can tell us that we can keep your data but must stop processing it, including preventing future mailings and communications. |
| Data portability | We will do our best to provide all information in a portable format . |
| To object | we will stop processing your data if you object to processing based on legitimate reasons. |